After a Wisconsin woman used the conditioner she purchased at a local Walmart; her hair began to fall out in clumps.

According to Fox 13, Ashley Rose purchased Pantene Pro-V Sheer Volume conditioner on Friday, July 26. However, as Ashley and her mom explained on Facebook, after she used the conditioner, her hair started falling out in clumps.

Now, the mom and daughter believe someone mixed Nair in with the conditioner and put it back on the shelves for someone to buy. Nair is a hair-removal product. Ashley warned others on Facebook:

I have to share [because] tonight has been very, very traumatic for me. You don’t think to check your shampoo or conditioner once you buy it, well tonight that changed for me. I just went on with my normal Sunday routine, got in [the] shower, [shampooed] and conditioned my hair, got out, something was different and didn’t smell the greatest.

I carried on, sat down for a bit, and then decided to go blow dry my hair. I took my hair out of the towel and it smelt terrible, got back in the shower, used my other shampoo and rubbed that in, as I took my hands out of my hair it was covered in hair and just kept on falling out.

Ashley continued by saying she sought medical attention to check for any chemical burns:

Trip to the ER to make sure I didn’t get any chemical burns. Thankfully in some spots, it was just red and irritated but looked okay. My hair is still falling out and I know will continue to. I can’t trust anything anymore. I don’t know what I’m going to do at the moment I’m just letting everything soak in.

Her mom also took to Facebook to explain why they believe Nair was added to the conditioner. She said that the conditioner is meant to be white in color, but instead, the bottle Ashley purchased had a pink tint to it.

Wcco Chanel 4 will air tonight August 1 at 6pm***** I am stressed to the max as is everyone else with the rude…

Posted by Taffy Jo Timm on Sunday, July 28, 2019

Taffy Jo wrote:

Attention New Richmond, Wisconsin Walmart shoppers be aware of shampoo and conditioner you buy there as my daughter Ashley Rose bought some 2 days ago and someone mixed Nair in her conditioner bottle!!!! As I speak she is losing hair and crying!! …This conditioner is supposed to be white is is [an] ugly pink color. Please note this is NOT FAKE! The police are gonna be watching camera footage along with the detectives.

The mom later updated those following her daughter’s story to share that Ashley has since made the decision to shave her head:

Update…Ashley went to get a consultation for extensions her hair is so brittle and still falling out they can’t do anything.
Ashley’s uncle shaved her head Monday night.

This momma is full of emotions [right] now. Ugh! Ashley is doing great! She just has to get [used] to all of this. I [saw] her yesterday and this girl is beautiful! We haven’t heard from the police or anyone else yet. Thank you everyone for the continued support.

The following day, Ashley took Facebook to share more photos of her hair loss.

As I type this I’m crying bc that’s all I have done since this incident. This is raw and has hit me like no other. My…

Posted by Ashley Rose Robinson on Monday, July 29, 2019

After ultimately shaving her head, Ashley shared a quote that read, “Behind every bald head is a powerful story, one worth changing someone else’s life.”

She admitted that she’s scared to go out in public now, but she’s working on getting stronger every day.

According to Fox 13, a spokeswoman for Walmart “confirmed that the company is investigating the incident and working with law enforcement to review camera footage.”

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2 Replies to “Woman Warns Others to Check Their Hair Products After the Conditioner She Purchased Was Soiled With Nair”

  • Janice Lecharoen 7 months ago

    It’s very sad to think that someone can do such a horrible thing to someone…I am sorry this happened to you.nI think all company’s will have to put security wrappers on all products from now on. I hope you have a swift recovery soon. And you get more gorgeous hair than before. Hang in there my friend.

  • Louise Mucci 7 months ago

    OMG I can’t believe I’m seeing this. I bought a Pantene stay in hair conditioner from Big Lots to use after I hair. Both the Pantene and the hair dye were new hair products for me to use on my hair.. Before I used the hair dye I visited several independent sites and read all their reviews and how to info on it’s usage and do’s and dont’s. one was for Long hair They loved the dye and talked about how many bottles would be needed for thick hip- length hair. The Pantene leave in conditioner was never even on radar for possibly damaging my hair, I had used Pantene products for over 20 years and was comfortable with using a new product.
    On May 16th 2019 I dyed my hair the product worked great no burning or strong smell I rinsed it well applied a mild shampoo rinsed it well and applied the leave in conditioner.. I dried my hair which took about 40 ,minutes with brush out. it looked great.. The next day I lightly brushed it a moderate amount of hair came off more then normal after dying my hair I put it in a pony tail and braided it. a couple of days later I took the pony out and brushed it and brush full after brushful of hair came off in my brush it was very alarming I had never had so much hair fall out after dying my hair , the next day the same thing over a quarter of my hair’s thickness had fallen out
    The next day I brushed it again brushful after brushful of hair came out again, I washed it more hair came off. I applied the leave on conditioner dryed it more hair fell out. I talked to my friend a couple of days later and she asked what am I using that is new I told her both the shampoo and leave in conditioner, the dye could do this to your hair if it was old/ expired . she told me to stop using the Pantene conditioner I did but the damage has been done. all of June brushfuls of hair everytime I brushed my hair same for all of July and now August just one full brush lady time I brushed it. over Three Quarters of my hair is gone when I used to pony my hair I could barely wrap the band around it twice pony was the thickness of a half dollar, now it is barley dime size and scragley length, it easy to see my scalp and I now have flyaway hair growth the longest about three inches all over my head. Since I bought this conditioner at a Big Lots in San Diego I feel the company should be notified. My hair has always been beautiful long and to thick it has been devastating and I’m sick whether it will ever grow back at my age Iate 50s or be wispy flyaway hair like it’s growing in now. as nother three weeks of August brush fall out all I will have left is thin flyaway hair.
    as far as the dye I have continued to check reviews on independent sites and nothing has popped up like this girls recent post that popped up on my phone thanks google..
    l. mucci

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