Something didn’t seem right to Ellen Manfalouti when she took a bite of the Chick-fil-A sandwich her friend, Cara Phelan, brought her.
As WPVI reported, the woman allegedly found a dead mouse baked into the bun after she started eating it.Screenshot/WPVI
The allegedly rodent-filled sandwich was purchased at the Chick-fil-A in Langhorne, Pennsylvania, on the 2400 block of E. Lincoln Highway.
According to Philly.com, Manfalouti was sitting at a conference room table in her office with Phelan when it happened. Manfalouti explained:
“I felt something funny on the bottom of the bun. I turned it over. I said to [my coworker], ‘They burned my roll really bad.’”
Phelan said she knew what it was as soon as Manfalouti threw it on the table:
“I realized it was a small rodent of some sort. I could see the whiskers and the tail.”
Manfalouti did not have a calm reaction after finding the furry animal, explaining that she:
“Basically lost my mind. I screamed.”
She said she was not only emotionally disturbed by the sight of the dead animal stuck to the bun, she became physically ill as well.Screenshot/WPVI
Manfalouti went to the emergency room where she was treated with intravenous medication for nausea. She also received nausea medication from her own doctor.
In addition, Manfalouti said she was treated for emotional problems she suffered and sought the help of a psychologist for anxiety:
“I had anxiety and nightmares, which I still do. The first month was really rough.”
Following the incident, Manfalouti filed a $50,000 lawsuit against Chick-fil-A franchise owner Dave Heffernan and the store, for both physical and psychological injuries.
Her lawsuit states the defendants were negligent and “failed to supervise employees who intentionally and/or knowingly served a sandwich to a customer with a dead rodent baked into the bun.” The lawsuit also claims the defendants “failed to have proper procedures in place to inspect their own food products before selling them to customers.”Screenshot/WPVI
Manfalouti’s lawyer, Bill Davis, provided a laboratory analysis confirming the animal baked onto the bun was a small “rat/mouse.”
In regards to the impending suit against him, Heffernan said:
“We’re not going to make any comment about any allegations. It’s an ongoing allegation and investigation.”
The Chick-fil-A restaurant chain replied to the lawsuit by email with an identical response.