Chicago mom Kelsey Myers made sure she knew the proper American Airlines policy before trying to board her flight from Los Angeles with a bag for her extra breast pump and milk.
Because the breast pump is considered a medical device, she was allowed to bring it along with a carry-on and purse, People reports.
But when she arrived at the gate at LAX last week, she was stopped and “humiliated” for trying to bring her belongings on board, she said in a viral Facebook post.
At the gate, I was stopped by Daniel (pictured below) who told me I had too many items. I explained to him my breast pump is a medical device and the small cooler was breast milk. And he still told me I need to check my bag.
The employee called over his supervisor who didn’t ask Myers what she was trying to bring on board but told her she would need to check it.
Myers once again told the airport staff that it was an extra breast pump and she was allowed to bring it on the plane, per the airline policy. But the supervisor wasn’t having it. She said:
She started yelling at me to check the bag. In a condescending tone, she screamed in front of about 50 people waiting to board the flight “how many boobs do you have.” I have never felt more harassed, disrespected and humiliated in my life.
The mom eventually just checked her suitcase so she could bring the breast pump with her, according to NBC5.
Now, American Airlines is apologizing to the mom for their employee’s actions.
Leslie Scott, a representative of American Airlines, said that the airline employees acted inappropriately. She told NBC5:
“It’s difficult enough to travel as a breastfeeding mom. We want it to be easier, not more difficult… If that happened, it’s certainly not professional and not how team members should act.”
American Airlines has since offered to compensate Myers for the incident.