A frustrated mother spoke out against AMC theaters after she said her family was kicked out of “Dumbo” over the weekend for making too much noise.
Jennifer Daly told WGN9 it’s no small feat trying to take her two boys to the theater, only to be asked to leave because her son with special needs was laughing along with the film.
The Illinois mom said she was in tears following complaints that one of her sons, who has a rare form of dwarfism, had a “giggle” that was too disruptive for fellow moviegoers.
Daly posted about the incident on Facebook.
I have never been more angry or cried more than what happened to me last night. Last night I took both boys to AMC…
She said it’s a challenge to get the boys out for a Friday night excursion, “with Jonathan’s oxygen and feeding bag and just carrying him to be able to go and do this,” she wrote.
I have never been angrier or cried more than what happened to me last night.
Kristopher has been asking for the past few weeks to go see this movie.
The mom, who works full-time, claimed that her 3-year-old, Kristopher, giggled twice “no longer than 20 seconds each,” though his laughs sound more like a squeal.
Ten minutes later, an AMC Employee, told her somebody had made a noise complaint about a crying baby. The mother recalled:
I looked at her and said he did not cry, he giggled twice. I was told I immediately have to pack up to leave.
Following the incident Daly told WGN9:
“I was angry, I couldn’t believe I was getting kicked out of a movie. I’ve never been kicked out of anything in 43 years.”
The family was refunded and given the option to move seats or come back at a later date to see a private screening of the movie that would allow for her son’s laughter.
AMC Theaters told WGN9 in an emailed statement:
“To ensure a quality moviegoing experience for everyone, disruptive behavior is not permitted during a movie.”
However, Daly said she doesn’t want “anything from them.” She explained:
“All I want is for them to train their staff better, I want people to be aware that we have to be more kind to each other and put ourselves in each other’s situations once in awhile, and remember to be kinder to each other before jumping to some conclusions.”
Daly shared her story in the hopes that it wouldn’t happen to another family, but some parents called out the mom on Facebook over the incident. One person wrote:
I don’t want to hear anyone laugh uncontrollably or do anything else disruptive! What she deemed as cute very well may not have been. The theater tried to accommodate her by giving her a private showing and she declined so that’s on her!
Another commenter said:
Clearly, they deserve to see and hear the movie. After all, they made the effort to go there, paid for the tickets and they want a pleasant afternoon. On the other hand, this poor little guy was enjoying the movie, not knowing that he was bothering people. Yes, mom should have been aware, but the mother’s instinct to protect is strong as is her love …
What do you think about the mom’s predicament? Should she have had to leave the theater over the noise complaint?
Tell us what you think.
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