Rob Fagnant went to Angie’s List to find an electrician who could help install a light above his pool. When the work never happened, which had already been paid for, Fagnant claimed he was given the runaround about who had the money.
As WBZ-TV reports, Fagnant purchased a special deal on Angie’s List that was available in his town of Attleboro, Massachusetts. For $599, he would get an electrician for eight hours.
Fagnant was repeatedly forced to postpone his appointment due to illness and inclement weather and ultimately decided to no longer enlist the electrician’s services. Fagnant contacted Angie’s List for a refund but was denied because the deal had been purchased more than 30 days prior.
Fagnant claimed he was then told by Angie’s List the electrician had his payment. However, according to Fagnant, the electrician he contracted said Angie’s List had the funds.
Fagnant was ultimately issued a refund by Angie’s List after he contacted local media.
It’s unclear where (or with whom) Fagnant’s $599 resided, but a representative from Angie’s List told WBZ-TV all professionals on their website are required to pass an annual criminal background check and must be properly licensed.
Professionals on Angie’s List are rated by website users, as the company states in its Business Center: “Angie’s List simply acts as a passive conduit and an interactive computer provider,” reports WBZ-TV.
Fagnant called Angie’s List “disingenuous” for not honoring the deals offered on their website once they’ve been purchased:
“So, you’re stuck in this endless loop. It’s really disingenuous of Angie’s List to offer deals from contractors, that they have supposedly vetted, only to not stand by that deal after the money has been paid.”
Despite 485 customer complaints in the past three years, Angie’s List has an A+ rating with the Better Business Bureau. Most complaints are filed under problems with product/service, followed by billing/collection issues, and advertising/sales issues.