Wendy Rios visited her local McDonald’s in Charlotte, North Carolina, and she was aggressively berated by the manager.
Rios told WBTV that the manager already seemed angry when she went to pay at the drive-thru window, so she initially remained quiet. When she asked an employee for an update on her food, the manager’s anger shifted to Rios.
Rios said she asked the male employee if her food was ready. When he repeated the question to his manager, she replied, “Of course her [expletive] order is ready.” When she asked for more ketchup, the manager “started yelling at [her] and saying bad words.”
While Rios said she would normally just “ignore rude people,” she couldn’t let this incident go unreported. Therefore, she pulled out her cellphone to record how poorly she was being treated.
The manager incessantly repeated that Rios needed to leave. She can be heard in the video saying:
“Can you say, Donald Trump? Donald Trump. Donald Trump, Donald Trump, Donald Trump, Yes, Donald Trump, Donald Trump. Can you say Donald Trump? You holding up my line, lady.”
“You can stay there all you want. Can you say deportation? Can you say that? Can you spell deportation? What you need to do is you need to get the [expletive] on. That’s what you need to do.”
The woman then slammed the window shut. Rios said she was simply trying to get the full name of the woman who treated her so rudely so that she could report the issue to corporate.
When another woman came out, she calmly listened to Rios, although Rios reported that the woman “appeared to only be concerned about serving the other customers behind her.” When the honking became too much for her, Rios drove off and posted the encounter on her Facebook page. The video has gotten more than 5,000 shares and 1,000 comments.
WBTV reached out to McDonald’s and received a statement:
The actions of this employee are inexcusable and in no way reflect the strong values McDonald’s and my organization place on diversity, inclusion and providing a welcoming experience for our customers. This individual is no longer employed at my restaurant and we have expressed our sincerest apologies to the customer for this situation. – George Forrest McDonald’s Owner/Operator
Rios does feel sympathetic toward the manager, who has since been fired. She tried to unravel her thought process:
Maybe she wasn’t thinking straight. Maybe she was stressed or something. But I’m stressed, sometimes I’m really, really angry with something…but I’m never going to say something discriminating.
“I knew I had to post it — it’s not okay. I always tell my children to treat people the way you want to be treated. This was not how I wanted to be treated.”