An overwhelmed stay-at-home mom said she is very grateful for a cable technician who came to install her internet but ended up comforting her son with special needs.

Jessica Donnahoo told Fox Carolina her toddler, who is blind and disabled, was having a tough day on March 16 while she was trying to get weekend chores done. But thankfully, a Spectrum cable worker stepped in to help the stressed-out mom.

Donnahoo recalled:

“Sailor had been crying all morning and doing what we refer to as the pterodactyl scream. He just screams because he’s unhappy but we don’t know what that is. He can’t express hunger or pain or potty needs.”

Sailor’s mom said the 3-year-old was inconsolable when Rob Kinney came to set up her internet and TV for streaming — her house was in “chaos” when he arrived, reports Good Morning America.

Screenshot/Fox Carolina

The toddler, who was adopted at birth by the Donnahoos after years of failed fertility treatments, also suffers from rare brain defects and a seizure disorder.

Due to his heightened senses and sensory complications, he was feeling particularly irritable the day that the cable technician came to install the family’s new service.

However, Kinney saw her need for help and took the opportunity to soothe the toddler. The mother of two shared her experience in a Facebook post.

Dear Spectrum Internet,Today your technician Robert came to our home to upgrade our internet and help us start up TV…

Posted by Jessica Nash Donnahoo on Saturday, March 16, 2019

She wrote:

Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess.

Donnahoo described the stressful Saturday. She said:

I’ve been trying to soothe [Sailor] while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day. When Robert walked in and started talking, Sailor ran to him and reached up.

The Greenville, South Carolina, mother unexpectedly fell pregnant with her daughter after adopting Sailor. She continued:

Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma.

Kinney, a single dad to a 4-year-old daughter, held Sailor while he managed to keep on working.

Screenshot/Fox Carolina

Donnahoo said Kinney should be recognized for his actions, which went way “beyond customer service.”

Watch the video below:

About the author

Tiffani is a writer for Dearly. She is from New York City. Prior to working for Dearly she covered fashion news and managed social media for various digital media outlets.

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