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Mom Speaks out After Family Is Asked to Leave AMC Theatre — Her Son With Special Needs Was Too Noisy

WGN9

A frustrated mother spoke out against AMC theaters after she said her family was kicked out of “Dumbo” over the weekend for making too much noise.

Jennifer Daly told WGN9 it’s no small feat trying to take her two boys to the theater, only to be asked to leave because her son with special needs was laughing along with the film.

The Illinois mom said she was in tears following complaints that one of her sons, who has a rare form of dwarfism, had a “giggle” that was too disruptive for fellow moviegoers.

Daly posted about the incident on Facebook.

I have never been more angry or cried more than what happened to me last night. Last night I took both boys to AMC…

Posted by Jennifer Flury Daly on Saturday, April 13, 2019

She said it’s a challenge to get the boys out for a Friday night excursion, “with Jonathan’s oxygen and feeding bag and just carrying him to be able to go and do this,” she wrote.

She continued:

I have never been angrier or cried more than what happened to me last night.

[…]

Kristopher has been asking for the past few weeks to go see this movie.

The mom, who works full-time, claimed that her 3-year-old, Kristopher, giggled twice “no longer than 20 seconds each,” though his laughs sound more like a squeal.

WGN9

Ten minutes later, an AMC Employee, told her somebody had made a noise complaint about a crying baby. The mother recalled:

I looked at her and said he did not cry, he giggled twice. I was told I immediately have to pack up to leave.

Following the incident Daly told WGN9:

“I was angry, I couldn’t believe I was getting kicked out of a movie. I’ve never been kicked out of anything in 43 years.”

The family was refunded and given the option to move seats or come back at a later date to see a private screening of the movie that would allow for her son’s laughter.

WGN9

AMC Theaters told WGN9 in an emailed statement:

“To ensure a quality moviegoing experience for everyone, disruptive behavior is not permitted during a movie.”

However, Daly said she doesn’t want “anything from them.” She explained:

“All I want is for them to train their staff better, I want people to be aware that we have to be more kind to each other and put ourselves in each other’s situations once in awhile, and remember to be kinder to each other before jumping to some conclusions.”

Daly shared her story in the hopes that it wouldn’t happen to another family, but some parents called out the mom on Facebook over the incident. One person wrote:

I don’t want to hear anyone laugh uncontrollably or do anything else disruptive! What she deemed as cute very well may not have been. The theater tried to accommodate her by giving her a private showing and she declined so that’s on her!

Another commenter said:

Clearly, they deserve to see and hear the movie. After all, they made the effort to go there, paid for the tickets and they want a pleasant afternoon. On the other hand, this poor little guy was enjoying the movie, not knowing that he was bothering people. Yes, mom should have been aware, but the mother’s instinct to protect is strong as is her love …

What do you think about the mom’s predicament? Should she have had to leave the theater over the noise complaint?

Tell us what you think.

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  1. the boy had a right to view the movie with are the other pea[;e i bet other kids were laughing to everybody is and the right to be there i would tell her to sew the movie place i boy had just the same right to be there makes me sick when people do things like this go stand in her shoe for 24 hours they would not be able to handle it

  2. Regardless of what actually happened (we weren’t there so have no idea the level of noise or disruption was…..and so have to simply trust the mom’s experience of what happened), she should have been given the courtesy of a person talking to her first. Had that happened, I’d like to believe that whoever was complaining could have been understanding of the situation (assuming he or she didn’t know). it appears that the situation was handled poorly. So sad for the mom who worked so hard to get here.

    • Agree. Or possibly someone on the staff should have actually observed to see if there was anything that could be considered disruptive. Could be there was a crying baby and they just blamed her kid. I know it is tough with a special needs child, but if you are going to take your kid out to a movie, they have to behave. But if they do behave they should be allowed to watch the film without anyone being annoyed by it. Courtesy cuts both ways.

  3. WTH, it’s a kids movie. Sounds like some prissy mother trying to show her power, was her kid laughing, or did she come by herself.

  4. It.is a child’s movie – children laugh and rightfully so! I would rather hear a child’s laugh or giggle then a rude person talking on their cell phone or loudly to each other. A child’s laugh is innocent and pure, he was enjoying a day out with his family. I hope AMC first off offers a formal apology and makes a donation to Make a wish or any children’s charity in his family’s name.

  5. we are required to turn our phones off so I agree with amc, she was given a choice to come back? I remember when shows did have small quite rooms for crying babies many yrs ago?

  6. I think she needs to become a Disney movie club member like I did..when people go to the movie they want an enjoyable experience..a pleasurable..relaxing..peaceful experience

  7. People are disgusting and should be really ashamed of themselves, that child deserves to see that movie just like any other child does, Karma will come for

  8. He is a child. I have been to children’s movies where the adults talked and used their cellphones. They answer calls and texts and the phone lights up. I expect when I go to a child’s movie that kids will laugh and make noise. I wonder if AMC would really set up a private showing for her two children.

  9. “I have never been more angry or cried more than what happened to me last night.” You got asked to leave a movie theatre. And that’s the thing in your life, that’s made you the most angry, that you’ve cried more over that than anything else in your life?!?! Unbelievable! You don’t seem to know how to convey the truth Jennifer – which makes many wonder how much noise your child(ren) actually was making, that several other theatre goers actually walked out of the theatre to go seek assistance from management.
    And that you’re a professor at a religious college – I’d think you’d be way more mature in how you’re handling this.

  10. I’ve spoken directly to theatre goers who are making such noise as to be distracting to me (and likely others), or who keep using their cell phones which is also distracting. Maybe 1 in 5 times has that solved the problem. Such people don’t care about other people, or else they wouldn’t do what they’re doing! To assume speaking directly to her would make enough difference is kinda ignorant, imho.

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