Planning a wedding is hard.

And the process becomes infinitely harder when venues and businesses are unkind and uncooperative to potential customers.

British bride-to-be Jade Sharp learned this the hard way, after she was insulted by a restaurant she had previously considered using for her venue.

Her experience was so vile that she took to TripAdvisor to voice her complaints.

Sharp wrote that she and her partner visited The Mulberry Tree restaurant in Maidstone for a drink, hoping to gauge whether the venue would be a good fit for their event.

The couple showed up for their confirmed appointment, only to be told that the restaurant was “closed to the public,” and that they had not been expecting any visitors.

The restaurant reluctantly showed the couple around with “very little enthusiasm or passion or even a smile.”

Upset with their experience at The Mulberry Tree, Sharp penned an email to the manager expressing her disappointment.

Hours later, she received a response. Only, the email Sharp received was not meant for her.

The Sun reports that in the misplaced email, the manager called Sharp a “cow.”

Sharp was hurt and voiced her complaints online. She wrote:

I cannot express how hurt and upset i was reading the email. How rude and unprofessional the way in which she spoke about us! For a potential wedding booking the customer service we have received first hand is awful disgusting and disrespectful.

The manager of the restaurant didn't learn about her mistake until she saw Sharp's review. She immediately posted her own response on TripAdvisor that read, in part:

I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible.

For Sharp, it was too little too late.

She didn't accept the manager's apology because she believed it to be disingenuous.

Here's hoping Sharp and her partner find a better venue in time for their big day!